At Manjusha, we strive to provide high-quality Pooja products and ensure customer satisfaction. If you are not entirely satisfied with your purchase, our Return and Refund Policy provides the necessary guidelines.
1. Returns Eligibility
- Items must be returned within 15 days from the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Customized, perishable, or personal-use items are not eligible for return unless they are defective or damaged upon arrival.
- Proof of purchase is required for all returns.
2. Return Process
- To initiate a return, contact our customer support team at contact@poojaneed.com.
- Provide your order details and reason for return.
- Upon approval, you will receive return shipping instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Once the returned item is received and inspected, we will notify you about the refund status.
- Approved refunds will be processed within 15 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- If you receive a defective or incorrect product, you may request a replacement instead of a refund.
- Exchanges are subject to product availability.
5. Late or Missing Refunds
- If you haven’t received a refund within the stated timeframe, check with your bank or payment provider.
- If issues persist, contact us at contact@poojaneed.com.
6. Contact Us
For any queries regarding returns or refunds,
please contact:
Manjusha Customer Support
Email: contact@poojaneed.com
Phone: +91-8375991100